Thanks for choosing to open an account with DTB. Let's get started.

Proceed to create an account

OR

Leave your details and we will get back to you

Intro on benefits of opening an account online will come here. (copy team drafting)

Please have a soft copy each of the following documents ready.

1. Kenyan National ID / Kenyan Passport

2. Utility Bill (Where Applicable)

Now tell us about yourself

So things run smoothly, ensure your name matches what's on your ID.

WHAT'S YOUR NAME*
NATIONAL ID/ PASSPORT NO/ ALIEN CARD*
UPLOAD SCANNED COPY OF ID/PASSPORT*
YOUR DATE OF BIRTH*(DD/MM/YY)


*Mandatory Field

Now tell us about yourself

Provide us with your email and phone number (in case we need to get in touch)

EMAIL ADDRESS*
MOBILE NUMBER*

Where do you live?

and which branch would you like to do your banking?

ADDRESS*
City*
PROOF OF RESIDENCE: (utility bill)*
BRANCH*

What type of account would you like to open?

Tell us also the currency you would like to use.

ACCOUNT TYPE*
CURRENCY*


Related Accounts

You are nearly there.

Now fund your account to activate it.

Detailed information and steps on how to fund the account will come here.

Choose how you will fund the account (initial) – RTGS, MPESA, BRANCH, PREPAID CARD.*
CHOOSE A SERVICE

eStatement

Online Banking

Mobile Banking

  • Online Banking
  • Log in to MyDTB Profile

    Manage your profile and user experience on this website.

    Email Address
    Password
    Forgot Password?
    New User?

    Benefits of creating a profile

    My DTB Website personalization features are freely available to all users. Creating a DTB Profile account is free and will only take a few minutes of your time. All users can take advantage of the following features by logging in:

    • View custom content based on search criteria
    • Manage custom e-mail alerts and updates
    • Save articles to personal article collections
  • Locate Us

    Find a Branch, Agent, ATM

  • My Favourites

    My Favourites

    Here's where you'll find all your favourite pages, pages you've recently visited and everything else that's hot right now.

  • Talk to us

    At DTB we are always ready to listen to you. Whether you have queries about account opening or feedback about your accounts, we have various channels open to you. Submit your comments today by completing the form below, email or phone us. Answers to frequently asked questions can be found in Help & Support.

    Name*
    Mobile Number*
    Email Address*
    Subject*
    Message*

    All fields with an asterisk (*) are required.

    Thank You!!!

    Your Form has been successfully submitted!
    Your opinions and comments are very important to DTB and we read every message that we receive.

    Our goal is to improve our service any way we can, and we appreciate your taking the time to fill out our feedback form.

    If you have any other questions, feel free to call us during normal business hours: 9am to 5pm

    Call our Pilot lines for immediate assistance:

    Kenya: (+254) 20 284 9888/ (+254) 719 031 888/ (+254) 732 121 888

    (our contact centre is open 24hours a day)

    Tanzania: (+255) 222 114891/2

    Uganda: (+256) 314 387 000/100,  (+256) 800 242 242

    Burundi: (+257) 222 59988

    Call the specific Country or Branch using the
    Location Finder

     

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    Talk to us on Twitter
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    Like the DTB Facebook page at:
    Whistleblower Anonymous

    WhistleblowerAnonymous@dtbafrica.com

     

    Email us:

    Kenya: contactcentre@dtbafrica.com

    Uganda: info@dtbuganda.co.ug

    Tanzania: customercare@diamondtrust.co.tz

    Burundi: info@dtbafrica.com

DTB PRIVACY STATEMENTS AND GUIDELINES

When does our privacy statement apply?

This statement applies to you when you use our electronic channels only. Our electronic channels refer to:

  • Our website
  • Our mobile banking app and ussd
  • Our online advertisements and social media networks

Proceeding with the use our electronic channels will be deemed as being in agreement with these privacy statements and guidelines as well any other agreements you may have entered into with DTB.

Please note that this privacy statement does not apply to our face to face or other channels.

Guidelines on information we may collect about you:

DTB is committed to protecting the privacy of your information shared with us via our electronic channels. The following guidelines will apply to what we can/cannot collect about you:

  • We will be guided by the laws of the countries where we operate
  • We will be transparent about our intentions
  • We will only ask for the information that is relevant to complete your transaction successfully or inform our product development team - nothing more, nothing less
  • We will use appropriate tools and procedures to ensure we keep your information private and secure
  • We will ensure we appraise and train all third party suppliers and vendors on our privacy policies
  • We will use information collected to improve our technical platforms, customer support and marketing efforts

Information we may collect about you:

Every time you visit our electronic channels, the following information may be collected about you:

  • Your IP address
  • Your browser information e.g. Google chrome, internet explorer, mozilla firefox etc
  • The website you are visiting us from and the website you visit after
  • The time, date and duration of your visit

In addition, to complete certain transactions, we may collect personal information about you such as:

  • Your name, gender and age
  • Your addresses i.e. physical, postal and email
  • Your telephone number
  • Your PIN

How do we collect information about you?

DTB will use advanced technology to collect information about you that includes, but is not limited to, cookies on our sites.

What do we use the information we collect about you for?

As DTB is committed to collecting only what is important for its purposes, we will use the information we collect about you for:

  • Better content strategy
  • Marketing and product development
  • Completing user generated transactions e.g. account opening, balance enquiries, mini statements, funds transfers among others

Who can I contact for more information/ to report abuse?

Please contact us via contactcentre@dtbafrica.com