Thanks for choosing to open an account with DTB. Let's get started.

Proceed to create an account

OR

Leave your details and we will get back to you

Intro on benefits of opening an account online will come here. (copy team drafting)

Please have a soft copy each of the following documents ready.

1. Kenyan National ID / Kenyan Passport

2. Utility Bill (Where Applicable)

Now tell us about yourself

So things run smoothly, ensure your name matches what's on your ID.

WHAT'S YOUR NAME*
NATIONAL ID/ PASSPORT NO/ ALIEN CARD*
UPLOAD SCANNED COPY OF ID/PASSPORT*
YOUR DATE OF BIRTH*(DD/MM/YY)


*Mandatory Field

Now tell us about yourself

Provide us with your email and phone number (in case we need to get in touch)

EMAIL ADDRESS*
MOBILE NUMBER*

Where do you live?

and which branch would you like to do your banking?

ADDRESS*
City*
PROOF OF RESIDENCE: (utility bill)*
BRANCH*

What type of account would you like to open?

Tell us also the currency you would like to use.

ACCOUNT TYPE*
CURRENCY*


Related Accounts

You are nearly there.

Now fund your account to activate it.

Detailed information and steps on how to fund the account will come here.

Choose how you will fund the account (initial) – RTGS, MPESA, BRANCH, PREPAID CARD.*
CHOOSE A SERVICE

eStatement

Online Banking

Mobile Banking

  • Online Banking
  • Log in to MyDTB Profile

    Manage your profile and user experience on this website.

    Email Address
    Password
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    New User?

    Benefits of creating a profile

    My DTB Website personalization features are freely available to all users. Creating a DTB Profile account is free and will only take a few minutes of your time. All users can take advantage of the following features by logging in:

    • View custom content based on search criteria
    • Manage custom e-mail alerts and updates
    • Save articles to personal article collections
  • Locate Us

    Find a Branch, Agent, ATM

  • My Favourites

    My Favourites

    Here's where you'll find all your favourite pages, pages you've recently visited and everything else that's hot right now.

  • Talk to us

    At DTB we are always ready to listen to you. Whether you have queries about account opening or feedback about your accounts, we have various channels open to you. Submit your comments today by completing the form below, email or phone us. Answers to frequently asked questions can be found in Help & Support.

    Name*
    Mobile Number*
    Email Address*
    Subject*
    Message*

    All fields with an asterisk (*) are required.

    Thank You!!!

    Your Form has been successfully submitted!
    Your opinions and comments are very important to DTB and we read every message that we receive.

    Our goal is to improve our service any way we can, and we appreciate your taking the time to fill out our feedback form.

    If you have any other questions, feel free to call us during normal business hours: 9am to 5pm

    Call our Pilot lines for immediate assistance:

    Kenya: (+254) 20 284 9888/ (+254) 719 031 888/ (+254) 732 121 888

    (our contact centre is open 24hours a day)

    Tanzania: (+255) 222 114891/2

    Uganda: (+256) 314 387 000/100,  (+256) 800 242 242

    Burundi: (+257) 222 59988

    Call the specific Country or Branch using the
    Location Finder

     

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    Whistleblower Anonymous

    WhistleblowerAnonymous@dtbafrica.com

     

    Email us:

    Kenya: contactcentre@dtbafrica.com

    Uganda: info@dtbuganda.co.ug

    Tanzania: customercare@diamondtrust.co.tz

    Burundi: info@dtbafrica.com

DTB Agent Banking

 

Features of DTB agency Banking service

  • Real Time transaction processing

  • Physical receipt generation for every transaction done at the agent location

  • The service supports card and card-less transactions (except for cardless withdrawal)

Why use DTB agency banking service?

  • It creates convenience to customers as they do not have to visit a branch

  • It saves time

  • It provides real time transactions

  • It is secure since all transactions are PIN based

  • It provides a faster service i.e. No queues.

  • It is an affordable service

 

Who can use the service?

  • DTB customers

  • Pamoja card holders

  • Huduma card holders

  • Non-DTB customers through account opening.

Services offered at DTB Agent outlets

  • Cash deposit

  • Card load (Huduma card)

  • Cash withdrawal by card

  • Balance enquiry

  • Generation and issuance of Mini-statement

  • Account opening

  • Western Union, MG & XM services

DTB Tariff guide-Link (NB: All Charges are exclusive of Excise Duty)

How do I transact using my debit card at an Agent outlet on POS?

Deposit of cash on POS machine;

  • Present your debit card and the amount to deposit to the account

  • The agent will swipe your card on the POS terminal.

  • The agent will enter the amount to be deposited on the POS machine

  • A successful transaction will produce an approved receipt

  • The agent will request you to sign the register and return the debit card, ID and the receipt to you.

 

Cash deposit without card on POS machine. (3rd party deposit)

 

  • Present your account details, and amount to deposit to the agent.

  • The agent will enter your account number and amount to be deposited, on the POS machine

  • A successful transaction will produce an approved receipt

  • The agent will request you to sign the register and return the debit card, ID and the receipt to you.

 

Cash Withdrawal on POS;

  • Present your debit card & your original ID. Give details of the amount you would wish to withdraw from your account

  • The agent will swipe your card on the POS terminal.

  • The agent will enter the amount you wish to withdraw.

  • A successful transaction will produce an approved receipt

  • The agent will request you to sign the receipt generated and the register, then return the debit card, ID and the customer receipt copy to you.

Features of the DTB Agency banking account;-Link

  • Opening balance 100/=

  • No minimum balance

  • No ledger fees or account maintenance fee

  • No monthly charges

  • Visa Debit Card/ATM application fee 220/=

  • No cheque book facility

  • Customer charged only on transactions

  • Can access the account from DTB branches at 33/=, DTB ATMs at 33/=, Paying for goods through POS terminals in all POS outlets at no fee

  • Can access the account at all agent outlets as per the agent tariff guide

  • Account linked to the phone number(mobile banking)

 

How to carry out a transaction at an agent location- clip

 

Where are DTB agents located? -Link

 

How do I confirm a legitimate DTB Agent?

  • The outlet should be branded with the official DTB Agent colours (Click to see sample)

  • The outlet should have an Agency accreditation certificate from DTB

  • The outlet should have a 6 digit code clearly displayed at the outlet.

 

Do you want to become a DTB agent?

Who can become a DTB agent?

The following entities are eligible for appointment as agents;

  1. Limited liability companies.

  2. Sole proprietorships.

  3. Partnerships.

  4. Societies.

  5. Cooperative societies.

  6. State corporations.

  7. Trusts.

  8. Public entities.

  9. Any other entity which the Central Bank may prescribe

How to become a DTB agent

Any person (as described above) can apply for DTB agent banking services. You do not have to be a DTB account holder.

Visit your nearest DTB branch, fill in the application forms and submit with the following documents;-Link

Agency application forms;-Link

  • Form 3 and 4

  • Form 2b

  • Authority to obtain CRB template

Other requirements;

  • Float placement- Determined by customer Limit which is arrived at during appraisal

  • A strategic business location- accessibility ,visibility, security

  • A good reputation and high moral standing

  • An excellent reach and catchment

NB: All transactions are real time.

NB: In case of system failures DO NOT TRANSACT.

NB: Please ensure that you keep your PIN a secret at all times! Your PIN is not to be shared with the agent or anyone else.

 

For any agency banking queries, email us on agentbanking@dtbafrica.com or call 0719 031 888/ 0732 121 888/ 0704 121 888/020 2849888